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PLUS FIT Accessories Policies
Shipping
SHIPPING
All our orders are shipped within 2 business day using Canada Post, Purolator or UPS. An email confirming the fulfillment of your order including the parcel tracking number is provided.
FREE SHIPPING with Canada Post on orders of $59 and more (if applicable) after rebates/coupons and before applicable taxes.
All orders placed before 2:00 pm Eastern Standard Time are shipped out the same business day. Orders placed over the weekend or on holidays will be shipped the next business day.
Canada Post
IMPORTANT: Due to the COVID-19 situation, Canada Post have suspended their On-time Delivery Guarantees for all parcel services. We apologize for this inconvenience and appreciate your understanding. The delivery standards in the table below no longer applies.
| Province | Orders under $59 | Orders of $59 + | Delivery Standards |
|---|---|---|---|
| Alberta | $12.95 | FREE | 4 to 6 business days |
| British Columbia | $12.95 | FREE | 4 to 6 business days |
| Manitoba | $12.95 | FREE | 2 to 5 business days |
| New Brunswick | $12.95 | FREE | 2 to 5 business days |
| Newfoundland and Labrador | $12.95 | FREE | 2 to 5 business days |
| Nova Scotia | $12.95 | FREE | 2 to 5 business days |
| Ontario | $9.95 | FREE | 1 to 3 business days |
| Prince Edward Island | $12.95 | FREE | 2 to 5 business days |
| Quebec | $9.95 | FREE | 1 to 3 business days |
| Saskatchewan | $12.95 | FREE | 2 to 5 business days |
Purolator / UPS
IMPORTANT: Due to the COVID-19 situation, Purolator and/or UPS are experiencing some delivery delays. Please add up to 2 business days to the table below.
| Province | Orders under $59 | Orders of $59 + | Delivery Standards |
|---|---|---|---|
| Ontario | $14.95 | $4.95 | 1 to 3 business days |
| Quebec | $14.95 | $4.95 | 1 to 3 business days |
Refunds FAQs
REFUNDS
How many days do I have to return?
We offer free returns within 30 days of the date of delivery.
How do I return my order?
Contact us and we will provide a pre-paid Canada Post return label. Simply print and place the label on your return package and drop off at the nearest Canada Post location.
How quickly will my return be processed?
We aim to process your return within 2 business days from the time the order is returned to us. The refund is issued when your return is processed, but it may take an additional 3-5 business days for the funds to appear on your original method of payment.
When will I get my refund?
Refunds are initiated within 2 business days from the time the order is returned to us. It may take an additional 3-5 business days or up to a full billing cycle for the funds to appear on your original form of payment, depending on bank processing times.
Will I be refunded for the shipping fee?
No, we do not refund the shipping fee from your original order.
Damaged Products
DAMAGED PRODUCTS
If you receive a product that has been damaged, save the original box and all of its contents, and contact us immediately with your order number. We will remedy the situation as soon as possible.
Warranty
WARRANTY
PLUS FIT Accessories is committed to providing you with quality products.
We offer a 90 day manufacturer’s warranty on all our products. The warranty takes effect on the day the product was confirmed delivered.
Please note that the warranty does not cover misuse, negligence and/or abuse.
Prior to sending back a defective product, you must contact us to receive the detailed instructions.